Back office firm Intelenet Global Services has outbid bigger rivals such as Genpact and Wipro BPO to win the tender for providing outsourced call centre services for the prestigious Unique Identification Authority of India (UIDAI) project, according to several people familiar with the decision.
This is the second tender to be awarded by the authority led by former Infosys CEO and co-founder, Nandan Nilekani, in a series of contracts totalling $ 1 billion.
The UID project is being watched globally by governments, service providers and vendors because of the scale and complexity involved in providing a unique, verifiable identity to over a billion Indians.
This is the second tender to be awarded by the authority led by former Infosys CEO and co-founder, Nandan Nilekani, in a series of contracts totalling $ 1 billion.
The UID project is being watched globally by governments, service providers and vendors because of the scale and complexity involved in providing a unique, verifiable identity to over a billion Indians.
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